We aim for you to be always completely happy with your purchase rather ever than wanting to return it.
But if you ever want to return it, we accept returns on most items if returned within 30 days. Due to various supply arrangements, some items cannot be returned and some items can only be returned as "warranty" returns. Please see the end of the item details page to check if the item your are buying can or cannot be returned.
If you need to return an item that may be returned, simply use the 'contact us' tab on this website an tell us which item you wish to return and your purchase purchase invoice number.
Usually within 1 business day we will email you back a Return Approval which explains our very simple 'returns process'.
The Return Approval will also include the return address where you need to return your item to.
The return address is always back to country where the item was shipped from.
On return you will either receive an exchange or a prompt full refund as per agreed on the Return Approval.
Your purchase must be returned unopened and unused and at your expense for a prompt and full refund unless agreed otherwise.
No credit or refund will be given for items received after 30 days. Returns received after 30 days will not be credited, refunded or returned back unless you prepay the postage.
Of course returns will also be accepted if your purchase is faulty or not as described.
FREQUENTLY ASKED QUESTIONS:
WHICH Products Can Be Returned?
We usually accept returns within 30 days on most items.
Please check the item details page to see if the item can or cannot be returned.
WHEN Do Returns Need To Be Returned By?
For a prompt and full refund items must be returned within 30 days.
WHERE Do Returns Need To Be Returned To?
To the warehouse address where the item was shipped from and you must contact us first to obtain a Return Approval.
Usually within 1 business day we will email you back a Return Approval which includes the return address.
HOW Do Customers Return Items?
Simply contact us to obtain a Return Approval.
Use the 'contact us' tab on this website an tell us which item you wish to return and your purchase purchase invoice number.
The Return Approval will explain the very simple process and it will also include the return address.
WHO PAYS POSTAGE Costs Ror Returns?
If you have simply changed your mind then the Return Postage will be at your expense.
If your purchase is faulty on not as described then we will refund you for the Return Postage back to us.
CREDIT For Returns?
Approved Returns are usually refunded within 5 business days of arrival.
With any items not posted free, the postage charge will not be refunded unless the item is faulty or not as described.
IN STORE RETURN Option?
OZeShopping is an online business only.
We are not open to the public and all returns must be shipped back to the adress on your Return Approval.
Items must be returned unopened and unused for a prompt and full refund if you have simply changed your mind.
If the item is faulty or not as described it will be accepted for return after having been opened as long as it is still in pristine condition so that we can also still return it to our suplliers. No credit or refund will be given for items returned damaged or in a condition other than the condition agreed on the Return Approval. Please do pack your returns carefully to prevent any damage in transit.
ANY OTHER Questions?
Please use the 'contact us' tab on this website and we will reply as soon as possible.
Thnak you for being an OZeShopper.
The OZeShopping team.