Questions


POSTAGE CHARGES to addresses within Australia?
We offer Free Shipping on most items to addresses within in Australia.
Free Postage is always for Standard Regular Shipping by a carrier of our choice.
If you prefer Registered Post or Express Post for a few dollars these options are often available as extras on checkout on selected items.  


POSTAGE CHARGES to Worldwide addresses outside Australia?
We offer Free Shipping Worldwide on selected items and Worlwide Shipping at competitive rates on other items.
If you prefer Registered Post or Express Post at an additional cost, these options are often available as extras on checkout on selected items.
Any Customs Duties or VAT that may be applied by the country of destination on international orders is always payable by the Purchaser. If your order is being shipped internationally please check the Import Duty laws of your country before purchasing.  


HANDLING TIME is How Long?
We usually ship within 3 business days and the next business day most of the time.
This excludes backorder 'Out of Stock' items which can take a little longer, usually 7-21 days on most occasions.
Occasionally, but rarely, there may be the odd unexpected delay. These instances are rare and if that happens we will keep you up to date, we will promptly advise you of the delay and we will offer you the option of a prompt full refund.  


WHICH PAYMENT METHODS Are Accepted?
We currently accept PayPal and Bank Deposit or Internet Banking Transfer.
Our accepted payment options are all displayed on Checkout, just select the most convenient option for you.  


DO OUR DVDs PLAY Everywhere?
Most of our DVDs are Region 4, genuine Australian release.
Region 4 countries include Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and Caribbean.
If you are in another country, to play Region 4 DVDs from Australia your DVD player needs to be either Region 4 or Multi-Region and your Television needs to be either PAL or PAL compatible.  


DO OUR BLU-RAYs PLAY Everywhere?
Most of our Blu-rays are Region B, genuine Australian release.
Region B countries include Australia, New Zealand, Europe, Africa, The Middle East, French Territories and Greenland.
If you are in another country, to play Region B Blu-rays from Australia your Blu-ray player needs to be either Region B or Multi-region and your television needs to be either PAL or PAL compatible.  


AUDIO AND SUBTITLES In Other Languages?
Subtitles and Audio in other languages varies from title to title.
Wherever possible and when known, we list the Languages and Subtitle options on the title information.
If subtitles or audio in a specific language is important to you please free to contact us and we will clarify it for you.  


WHICH PRODUCTS can be returned?
We normally accept returns within 30 days on most products.
Please check the product details page to see if a specific product may be returned.
Depending on various supply arrangements, some slected items may also only be returned as "warranty" returns.
Returns are always accepted within 30 days if the item is faulty or not as described. .  


WHEN DO RETURNS Need To Be Returned By?
For a prompt and full refund you must return the item within 30 days.  


WHERE DO RETURNS Need To Be Teturned To?
To the warehouse address that it was shipped from and you must contact us to obtain a Return Approval.
Use the 'contact us' tab on this website an tell us which item you wish to return and your purchase purchase invoice number.
Usually within 1 business day we will email you back a Return Approval which explains the very simple 'returns process'.


HOW DO CUSTOMERS Return Items?
Simply contact us to obtain a Return Approval.
Use the 'contact us' tab on this website an tell us which item you wish to return and your purchase purchase invoice number.
The Return Approval will explain the very simple process and it will also include the Return Address.  


WHO PAYS POSTAGE Costs For Returns?
If you have simply changed your mind then the Return Postage will be at your expense.
If your purchase is faulty on not as described then we will refund you for the Return Postage back to us.  


CREDIT for returns?
Approved Returns will get a prompt full refund on arrival.
With any items not posted free, the postage charge will not be refunded unless the item is faulty or not as described.  


IN STORE RETURN option?
OZeShopping is an online business only.
We are not open to the public and all returns must be shipped back to the adress on your Return Approval.  


PACKING returns?
All items must be returned unopened for a prompt and full refund if you have simply changed your mind.
If the item is faulty or not as described it will be accepted for return after having been opened as long as it is still in mint condition so that we can return it to our suplliers. We may refuse a refund for items returned in damaged condition or in a condition that was not approved on the Return Approval. Please pack returns carefully to prevent any damage in transit.  


ANY OTHER Questions?
Please use the 'contact us' tab on this website and we will reply as soon as possible.


Thnak you for being an OZeShopper.

The OZeShopping team.